JB Charging ("JB Charging", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our websites, mobile experiences, products, services, and marketing programs (collectively, the "Services"). This policy applies to information collected online and offline, including through our contact forms, customer portals, events, and SMS communications.
Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection and use of personal information in accordance with this Privacy Policy. If you do not agree with this policy, please discontinue use of the Services.
The information we collect depends on how you interact with us. We may collect the following categories of personal information:
Contact and account details: name, company, job title, postal address, email address, and phone number.
Communications and preferences: content of forms, messages, marketing preferences, consent selections, and notes from conversations with our team.
Commercial information: order history, subscription details, billing records, and service usage data.
Device and usage data: IP address, browser type, device identifiers, referral URLs, pages viewed, links clicked, timestamps, and similar analytics data collected through cookies or other tracking technologies.
Location information: coarse location derived from your IP address or the information you provide in forms.
Audio, video, and sensor data: recordings or photographs from events, customer support calls (where permitted), or venue installations.
Employment and partner screening data: background or onboarding information you supply when you apply to partner with us or join our distributor programs.
We obtain this information directly from you, automatically through your interactions with the Services, and from third-party sources such as marketing partners, analytics providers, social networks, payment processors, and publicly available databases.
We use personal information for business and commercial purposes, including:
Providing, operating, and supporting our charging solutions and related services.
Responding to inquiries, scheduling consultations, and fulfilling customer requests.
Personalizing your experience and improving the usability of our websites and apps.
Sending transactional communications, appointment reminders, order confirmations, and account updates.
Sending marketing and promotional messages when you opt in, and enabling text messaging programs that comply with applicable laws.
Conducting analytics, market research, product development, and performance measurement.
Detecting, preventing, and addressing fraud, abuse, security incidents, and other harmful activity.
Complying with legal obligations, enforcing our agreements, and protecting our rights and the rights of others.
We may aggregate or de-identify personal information and use or share it for any lawful purpose.
When you consent to receive SMS or MMS messages from JB Charging, we will send transactional and/or marketing messages as described at the point of opt in. Message frequency may vary. Message and data rates may apply. You can text HELP for help or STOP to cancel at any time. We may use third-party providers to transmit and store message content consistent with this Privacy Policy.
Transactional notifications may include appointment reminders, account alerts, order confirmations, and service updates tied to products or services you have requested. Marketing alerts may include offers, product announcements, and event invitations. You will only receive marketing texts when you have expressly opted in.
Consent to receive text messages is not a condition of purchase. You may withdraw consent at any time by replying STOP or contacting us through any of the methods listed in the Contact Us section.
For assistance with the messaging program, reply HELP or email team@jbcharging.com. Mobile carriers are not liable for delayed or undelivered messages. We maintain records of opt-in and opt-out events and message logs as required by telecommunications regulations.
We do not sell, rent, or share mobile subscriber information with third parties for their own marketing purposes. Mobile numbers and consent status are shared only with vendors who support our messaging programs and only to the extent necessary to deliver messages or comply with legal obligations.
We use cookies, pixels, device identifiers, and similar technologies to operate our Services, remember your preferences, analyze traffic, measure campaign effectiveness, and deliver relevant advertising. Some cookies are set by us, while others are set by third parties such as analytics or advertising networks. You can manage cookie preferences through your browser settings or opt-out tools offered by platforms such as the Digital Advertising Alliance. Disabling cookies may limit functionality.
We do not sell personal information. We may share personal information with the following categories of recipients:
Service providers: hosting providers, payment processors, shipping and logistics vendors, marketing platforms, analytics providers, customer support tools, and SMS/email delivery partners.
Business partners: venue partners, distributors, and resellers involved in providing or supporting our charging solutions.
Professional advisors: lawyers, auditors, insurers, and consultants who need access to information to provide services to us.
Authorities and regulators: government, law enforcement, or other parties when required by law or to protect rights, safety, or property.
Corporate transactions: acquirers, successors, or assignees in connection with any merger, asset sale, financing, or similar transaction.
We require recipients to safeguard personal information and use it only for the purposes specified by JB Charging. We do not authorize third parties to use SMS subscriber data for their own marketing, and we do not sell personal information, including mobile numbers.
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, enforce agreements, and protect our rights. Retention periods vary depending on the type of data and applicable laws. When information is no longer required, we will delete, anonymize, or otherwise dispose of it securely.
You may exercise the following rights subject to applicable law:
Access, correct, or delete personal information we maintain about you.
Object to or restrict certain processing activities.
Withdraw consent where we rely on your consent.
Opt out of marketing emails by using the unsubscribe link in our communications or contacting us directly.
Opt out of SMS marketing by texting STOP in response to a message or following the instructions provided at sign-up.
Depending on your jurisdiction, you may have additional rights. We will not discriminate against you for exercising your privacy rights. We may request information to verify your identity before fulfilling your request and may deny requests in certain circumstances as permitted by law.
If you are a resident of California, Colorado, Connecticut, Utah, Virginia, or another state with consumer privacy legislation, you may have additional rights to know about, access, delete, or correct personal information, and to opt out of targeted advertising or the sharing of personal information for cross-context behavioral advertising. To exercise these rights, please contact us using the details below. We do not sell personal information as defined under applicable state privacy laws.
JB Charging is headquartered in the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers are located. We take appropriate measures to protect personal information in accordance with this Privacy Policy and applicable law when data is transferred across borders.
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure. Please use caution when sharing information online and contact us immediately if you suspect unauthorized activity involving your account.
The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information as required by law.
The Services may include links to third-party websites, plug-ins, or applications. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing personal information. Any data you provide to third parties is subject to their policies, not this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and, if required, by providing additional notice. Your continued use of the Services after an update means you accept the revised policy.
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact us using one of the methods below:
Email: team@jbcharging.com
Phone: +1 (908) 240-0294 (dedicated JB Charging privacy line).
Mail: JB Charging, Attn: Privacy Office, 500 Paterson Plank Rd, Union City, NJ 07087.
Please allow us a reasonable time to respond to and process your request. You may designate an authorized agent to submit requests on your behalf where permitted by law, subject to verification.